FAQs

Do you ship world wide?

-U.S territories are the only served locations at this time. Please check back, and hopefully we will be able to provide international shipping in the future.

 

Do you accept returns/exchanges/refunds?

- All sales are final. Sorry. We do not accept any of the above. We recommend reviewing your item prior to purchase, and taking a look at sizing charts. We cannot resell the item, once it has been shipped (for many reasons). The items are made after each purchase is finalized through the customers payment, then the creating begins!

 

Do you offer discounts, coupons, or fulfill bulk orders?

-At this time, we do not offer discounts or coupons. We are a military family who hopes to offer a military discount at some point soon. We encourage you to check back on the status of this. Bulk orders can certainly be fulfilled, just be mindful that buyer is responsible for the standard USPS rates of shipping.

 

Do you create custom orders?

-Not at this time.

 

 What is the recommended washing method for the apparel?

-Following manufacturers washing instructions is key. It helps to keep the life of your garment longer. Most products we offer should be hand-washed/machine washed on delicate, in cold water, inside out. Hang to dry is recommended.

 

Does My Hero Calls me Mama LLC sell in any retail stores?

-All sales are strictly done directly online, through My Hero Calls me Mama LLC.